Karen Gets Mad For Not Using Correct Browser, Pretends To Follow Instructions, Fail Ensues

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mattstaff
Jul 15, 2021 7:00 PM EDT

Um, Karen, the thing about instructions from the world's perfectly well meaning tech support professionals is that you need to actually follow the advice for your problem to be resolved. Pretending to follow the advice being given to you just isn't going to cut it. There's something to be said about the stubborn fortitude of the strikingly clueless individuals that also assume they know everything. They're so committed to being right when they're clearly wrong that it's near impossible to make any progress. For another ridiculous tech support tale check out the time that a customer assumed that the internet runs on literal magic.

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  • 01
    Font - r/talesfromtechsupport u/vancityace · 14h + Join User mad for mixing up Chrome and Explorer, then tries to BS and pull a Karen Medium Just in a venting mood after a recent conversation with a third party (TP). Also being purposely vague TL:DR below Background: I work in finance/risk management, and we operate on a queue system for when third parties would need approvals and reviews on certain risks. TP would enter all the data needed for us to review into our company website. There is als
    via u/vancityace
  • 02
    Font - | also used to be on the assistance side, and am able to troubleshoot and fix most issues, as some TPs end up calling the risk phone queue. So instead of just transferring the caller around, I would just get the call done there whenever possible. Plus, we are currently short staffed due to the summer vacations. TP: Hi, I'm trying to see what (the effects) would be to (make some changes) to an account ME: Ok, what's stopping you from doing (this change) in the site? TP: I tried, but it's n
    via u/vancityace
  • 03
    Font - TP: It keeps giving me an error, complete company name ME: Please ensure you are using internet explorer TP:I am, but it seems to be not working ME: You're on the client screen? TP: Yes ME: What happens when you press next? TP: Nothing happens
    via u/vancityace
  • 04
    Font - ME: Are you using internet explorer? TP: Yes (now getting annoyed) ME: ... are you sure? TP: Yes, we're using the latest version of Chrome ME: ... the question was if you're using internet explorer. Chrome is Google Chrome. Completely different from Internet explorer. Our site only works with internet explorer. The buttons and scripts will not work on other browsers.
    via u/vancityace
  • 05
    Font - TP: Ok, let me try this again Then within 2 or 3 seconds TP: Ok, I'm trying it but it's not working ME (senses BS) ME: Are you sure you're using internet explorer? TP: What's your name?
    via u/vancityace
  • 06
    Organism - ME: My name is (Me), my manager is (Direct Manager), and our call started at (time). Now. Are you able to confirm you're using internet explorer, because as l've stated, our site only works with internet explorer TP: Never mind, I'll try this myself. (TP hangs up) The sensing BS part is me doubting someone is able to do the following within seconds
    via u/vancityace
  • 07
    Font - Close Chrome Open Internet explorer Go to our website and login Navigate to the accounts page Search for the account, enter into the account, and then go to where the changes need to be done I've also dealt with this TP in the past, and this TP like to use years of experience in the industry as a reason for knowing everything and is always right and will ask to speak to the manager if they don't get their way. I get that you can open the wrong browser by mistake, that's fine. What annoyed
    via u/vancityace

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